Geotab Support Forum

I just upgraded one of my Citrix servers to IE7 and the latest Java and Windows 2003 updates, and now when I try and run the Geotab app I get:

PLATFORM VERSION INFO
Windows : 5.2.3790.131072 (Win32NT)
Common Language Runtime : 2.0.50727.1433
System.Deployment.dll : 2.0.50727.1433 (REDBITS.050727-1400)
mscorwks.dll : 2.0.50727.1433 (REDBITS.050727-1400)
dfdll.dll : 2.0.50727.1433 (REDBITS.050727-1400)
dfshim.dll : 2.0.50727.1433 (REDBITS.050727-1400)

SOURCES
Deployment url : file:///C:/Documents%20and%20Settings/user/Start%20Menu/Programs/GEOTAB/Checkmate%205.3.appref-ms
Server : Microsoft-IIS/7.0
X-Powered-By : ASP.NET
Deployment Provider url : http://www.geotab.com/Checkmate/Dep...pplication
Application url : http://www.geotab.com/Checkmate/Dep...e.manifest
Server : Microsoft-IIS/7.0
X-Powered-By : ASP.NET

IDENTITIES
Application Identity : Checkmate.exe, Version=5.3.0.9357, Culture=neutral, PublicKeyToken=0c4b8b858556e6f0, processorArchitecture=x86, type=win32

ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of C:\Documents and Settings\jporter\Start Menu\Programs\GEOTAB\Checkmate 5.3.appref-ms resulted in exception. Following failure messages were detected:
+ File, Checkmate.exe, has a different computed hash than specified in manifest.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [2/18/2010 11:56:37 AM] : Activation of C:\Documents and Settings\jporter\Start Menu\Programs\GEOTAB\Checkmate 5.3.appref-ms has started.
* [2/18/2010 11:56:37 AM] : Installation of the application has started.
* [2/18/2010 11:56:37 AM] : Processing of application manifest has successfully completed.
* [2/18/2010 11:56:39 AM] : Request of trust and detection of platform is complete.

ERROR DETAILS
Following errors were detected during this operation.
* [2/18/2010 11:56:45 AM] System.Deployment.Application.InvalidDeploymentException (HashValidation)
- File, Checkmate.exe, has a different computed hash than specified in manifest.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.ComponentVerifier.VerifyFileHash(String filePath, Hash hash)
at System.Deployment.Application.ComponentVerifier.VerifyFileHash(String filePath, HashCollection hashCollection)
at System.Deployment.Application.ComponentVerifier.FileComponent.Verify()
at System.Deployment.Application.ComponentVerifier.VerifyComponents()
at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.


Please advise. Works fine on a non-Citrix 2003 server with IE7.

It appears that the user is trying to run from a "*.appref-ms" file from the start menu. This is not the intended setup.

Please click on the following link and let me know if you get the same result
http://www.geotab.com/Checkmate/Dep...pplication

Also, Please consider upgrading to the a newer version Checkmate 5.3.1 available at http://checkmate.geotab.com. Checkmate 5.3 is no longer supported in terms of bug fixes.

Here's what I get running the link yuo sent:

PLATFORM VERSION INFO
Windows : 5.2.3790.131072 (Win32NT)
Common Language Runtime : 2.0.50727.1433
System.Deployment.dll : 2.0.50727.1433 (REDBITS.050727-1400)
mscorwks.dll : 2.0.50727.1433 (REDBITS.050727-1400)
dfdll.dll : 2.0.50727.1433 (REDBITS.050727-1400)
dfshim.dll : 2.0.50727.1433 (REDBITS.050727-1400)

SOURCES
Deployment url : http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication
Server : Microsoft-IIS/7.0
X-Powered-By : ASP.NET
Deployment Provider url : http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication
Application url : http://www.geotab.com/Checkmate/Dep...e.manifest
Server : Microsoft-IIS/7.0
X-Powered-By : ASP.NET

IDENTITIES
Deployment Identity : Checkmate.application, Version=5.3.0.9357, Culture=neutral, PublicKeyToken=0c4b8b858556e6f0, processorArchitecture=x86
Application Identity : Checkmate.exe, Version=5.3.0.9357, Culture=neutral, PublicKeyToken=0c4b8b858556e6f0, processorArchitecture=x86, type=win32

APPLICATION SUMMARY
* Installable application.
* Trust url parameter is set.
ERROR SUMMARY
Below is a summary of the errors, details of these errors are listed later in the log.
* Activation of http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication resulted in exception. Following failure messages were detected:
+ File, Checkmate.exe, has a different computed hash than specified in manifest.

COMPONENT STORE TRANSACTION FAILURE SUMMARY
No transaction error was detected.

WARNINGS
There were no warnings during this operation.

OPERATION PROGRESS STATUS
* [2/19/2010 8:30:04 AM] : Activation of http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication">http://www.geotab.com/Checkmate/Dep...pplication has started.
* [2/19/2010 8:30:04 AM] : Processing of deployment manifest has successfully completed.
* [2/19/2010 8:30:04 AM] : Installation of the application has started.
* [2/19/2010 8:30:04 AM] : Processing of application manifest has successfully completed.
* [2/19/2010 8:30:06 AM] : Request of trust and detection of platform is complete.

ERROR DETAILS
Following errors were detected during this operation.
* [2/19/2010 8:30:12 AM] System.Deployment.Application.InvalidDeploymentException (HashValidation)
- File, Checkmate.exe, has a different computed hash than specified in manifest.
- Source: System.Deployment
- Stack trace:
at System.Deployment.Application.ComponentVerifier.VerifyFileHash(String filePath, Hash hash)
at System.Deployment.Application.ComponentVerifier.VerifyFileHash(String filePath, HashCollection hashCollection)
at System.Deployment.Application.ComponentVerifier.FileComponent.Verify()
at System.Deployment.Application.ComponentVerifier.VerifyComponents()
at System.Deployment.Application.DownloadManager.DownloadDependencies(SubscriptionState subState, AssemblyManifest deployManifest, AssemblyManifest appManifest, Uri sourceUriBase, String targetDirectory, String group, IDownloadNotification notification, DownloadOptions options)
at System.Deployment.Application.ApplicationActivator.DownloadApplication(SubscriptionState subState, ActivationDescription actDesc, Int64 transactionId, TempDirectory& downloadTemp)
at System.Deployment.Application.ApplicationActivator.InstallApplication(SubscriptionState& subState, ActivationDescription actDesc)
at System.Deployment.Application.ApplicationActivator.PerformDeploymentActivation(Uri activationUri, Boolean isShortcut, String textualSubId, String deploymentProviderUrlFromExtension)
at System.Deployment.Application.ApplicationActivator.ActivateDeploymentWorker(Object state)

COMPONENT STORE TRANSACTION DETAILS
No transaction information is available.

I'd also like to add that we've always run the program by having an internet shortcut to: http://secure2.geotab.com/Geotab/ch...pplication

Hello,

The following shortcut is for Checkmate 5.3.1 http://secure2.geotab.com/Geotab/ch...pplication" target="_blank" rel="nofollow">http://secure2.geotab.com/Geotab/ch...pplication
From the error message, it appears that you are using a different shortcut (Checkmate 5.3)

Please click on the link below to use the Checkmate 5.3.1 shortcut.
http://secure2.geotab.com/Geotab/ch...pplication" target="_blank" rel="nofollow">http://secure2.geotab.com/Geotab/ch...pplication


If you still encounter an issue, visit the http://geotab.com/LinkClick.aspx?li...5&tabid=36">contacts page on www.geotab.com and submit your contact details. Please include the company which the system was purchased from to include your dealer in the troubleshooting process.