Geotab Support Forum

Hello,

On my PC, I upgraded from local database version to Web version (with remote database) of Geotab and since then, my Geoport USB key device is not found by the Geotab software.

What can I do to resolve this issue?

Thank you.

Hi Francois,

It is most likely that the Checkmate service is not running, or the service is pointing to the incorrect database. To check if this is the case try the following:

1. Open Checkmate and click Administration -> Options and click the Services tab
2. 'Enable Checkmate Server on this PC' must be selected. If you receive a notification that the service is connected to a different database, click the button labeled 'Connect Server to my.geotab.com/DATABASENAME