Geotab Support Forum


invalid key identifier
Last Post 19 May 2010 02:07 PM by Daniel. 1 Replies.
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sloppyjoe
Posts:155

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17 May 2010 05:07 PM QuoteQuote ReplyReply
I received the following error message today. Any one else ever have this or have any information on it?


"The problem is with Uploader:
Checkmate has received data that contains an invalid key identifier. The value is 0. A copy of the file containing the data has been created."
Mauricio
Moderator
Posts:240

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20 May 2010 11:55 AM Correct Answer? QuoteQuote ReplyReply
Some questions to better understand your situation and problem:

What version of Checkmate are you running?
Do you use drivers/driver keys?
Is the firmware on your devices up to date?
Are all the devices still downloading? If not, how many are affected?
Could you attach that data file so that it can be reviewed?


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