Geotab Support Forum

Hello Sir

Please advise on following 3 situations

1. I have zones A, B, C, D and E near together. When i zoom the maps, i can see all the five zones, all neat together. I need to print zone C, and send someone on site. However, when i print zone C, I can see Zones A, B, D, and E, and i need to highlight the destination zone C, using a Pen. Please advise how i can print only zone C, without any other zones.

2. using SDK, please advise if i can get the center cordinates of a zone. I am sending zones from geotab to garmin, and i am actually using
ISimpleCoordinate sc = zoneZ.Points[0];
xcordinate = sc.X.ToString();

3. Route > Create a Route with several zones. When click on optimize, always get "The route could not be optimized. Please try again" in red

Thank you

Hello,

1) You can change the transparancy of the zones by clicking Customers & Zones -->Zones, then click edit after selecting the zone. Slide the transparancy bar to the left to make a specific zone invisible on the map.

2) The Checkmate SDK doesn't have an option to get the center cordinates of a zone

3) I was unable to produce this issue when optimizing route for Toronto, Canada. Which city are the zones located in? Can you optimize the least number of zones (3) ? Please click Getting Started & Help, then click version and provide the Checkmate version number and build number.

3. We are using ESRI maps. testing on build 11125

2. I've read in a document that you are planning to integrate garmin with Geotab as well. Please send some details.

1. This is not really a good solution, as i will need to make zones A, B, D, and E invisible. May be programmers can add an option from the zone print, where when select print zone, only the zone is printed. When select print from the map, all visible zones are printed. This is just an option.

Thank you

Hello,

1. I have created a case for developers to review the ability to hide a zone temporarily, similar to the way that you can right click on a breadcrumb trail and hide it. Please refer to case 6702 in the future

2. This type of integration is currently in development. Unfortunately, I cannot provide any documentation until the development has been completed.

3. Optimizing zones requires internet access. Is the computer behind a proxy?

Thank you

1. How do I, refer to the case 6702? Is there a link where i can get status of 'open cases'?

3. Direct connection, but using ESRI maps.

Hello,

Currently, it is not possible to view the status of open cases.

The developers have closed case 6702.
"Thank you for the suggestion. We are not likely going to implement hiding/showing individual zones."

I have opened a new case for developers to review your error with routing optimization. Case 6752

Hello,

Can you try to optimize the least number of zones (3) ?

3. cannot optimize route with 3 zones neither.

By the way, I can no longer login on your site, as such, i'm not informed by mail when there are replies to my queries.

Hello,

Checkmate uses the following link to optimize routes. Can you try browsing to this link ?
http://service.geotab.com/aspnet20/...imizeStops

i get the following when i click on the 1st link (i copied only a few lines). As for password, i still know the usename/password. i cannot find the link to log on.

OptimizeStops

Test
The test form is only available for requests from the local machine.
SOAP 1.1
The following is a sample SOAP 1.1 request and response. The placeholders shown need to be replaced with actual values.

POST /aspnet20/Geotab/Web/Services/Geo/Service.asmx HTTP/1.1
Host: service.geotab.com
Content-Type: text/xml; charset=utf-8

Hello,

I've sent request for developers to include additional error information when routing optimization fails. There is not enough information to troubleshoot further.

use the following login page
http://geotab.com/Reseller_Login/ta...fault.aspx

Hello,

Please run the following version and try to optimize the route again. If the route optimization fails, please provide the error message.
http://update.geotab.com/latestbuil...pplication

hello

I got the following error message

Could not process the web service request. The web service response was: Server was unable to process request. ---> OptimizeStops request failed. ---> Failed to optimize waypoints

I am using ESRI maps. Please give more details on what web service is doing, I can try to sort out on my side.

Thank you

Hello,

Unfortunately, the optimize route option is only supported for routes in North America. The developers will hide this feature for users outside North America in a future build of Checkmate.

Okay

Thank you.

Hello,

The developers have modified the error message to “route optimization is not supported for this region," for route optimizations outside of North America.

Hello Tony

I still need Point 1, where, when i print a zone, other nearby zones do not appear on the print. I think i can do it using the SDK. You however need to help me on the following codes
CheckmateMapForm c = new CheckmateMapForm();
c.Show();
I do not know how to load the ESRI maps on the form. Please adsive on codes i missed.

Thank you.

Hello,

In the current SDK, it is not possible to use CheckmateMapForm. The developers will look into this before the next major release.

Case #6308

Thank you

How do i when when a major release is ready?

The next major release will be Checkmate 5.5 in June/July.