Click login or register to reply or post a new thread in the public Geotab Forum below.

 
  Forum  Geotab Support  Checkmate 5.3  Problem W/Deleting Groups
Previous Previous
 
Next Next
New Post 9/9/2008 4:03 PM
Resolved
  bmazies
16 posts
No Ranking


Problem W/Deleting Groups 

When you go to Setup, then Groups, in the "Configure Groups" pane, I'm not able to remove one of the groups. I get the following error;

"There are still assets or groups under Empty, please remove them first."

I have gone through each Device and Driver Key and removed them from all groups and re-added them to the new groups that were created. I had also run reports prior to see who was still remaining in the group to be deleted, but no one is listed under this group. Is this a glitch in 5.3, is there another method of seeing what possible assets are listed under this group, or is there a way to manually delete this group?

Thanks,

 


Brandi IT Technician Information Technology
 
New Post 9/17/2008 10:07 AM
  tonypartheniou
36 posts
No Ranking


Re: Problem W/Deleting Groups 

The group could also be linked to exception rules

1) Click Setup->Exception rules

2) Verify that none of the exception rules are linked to the group that you would like to delete. Notice that group names are shown beside exception rules in the format (Group1,Group2, Group3).

Please reply with your results.

 

 
New Post 9/30/2008 12:16 PM
  bmazies
16 posts
No Ranking


Re: Problem W/Deleting Groups 

Sorry for the delay. The Exception Rules DID include that particular group. However, even after removing them from the group and updating the exception policy, it still states there are assets connected to that particular group. Is there any other locations I should be looking at? I have already checked the following;

Devices

Driver Keys

Users under that particular Group

Exceptions


Brandi IT Technician Information Technology
 
New Post 9/30/2008 12:54 PM
  tonypartheniou
36 posts
No Ranking


Re: Problem W/Deleting Groups 

The last location to look is in Setup->Zones.

1) In Checkmate 5.3, Click setup->Zones.

2) Select the zone and click Edit Properties under the Task Drop Down

3) Select the groups tab and verify that the zone is not associated with the group in question

 

 
New Post 10/13/2008 11:58 AM
  bmazies
16 posts
No Ranking


Re: Problem W/Deleting Groups 

 tonypartheniou wrote

"2) Select the zone and click Edit Properties under the Task Drop Down"

Edit Properties option is grayed out and not allowed on any of the zones.


Brandi IT Technician Information Technology
 
Previous Previous
 
Next Next
  Forum  Geotab Support  Checkmate 5.3  Problem W/Deleting Groups
Copyright 2008 Geotab Inc. Terms Of Use  -  Privacy Statement