Oakville, ON, Canada - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.

Who we are looking for:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Product Support Specialist who is responsible for one-call resolution with a focus on creating customer loyalty and providing a great customer experience. If you love technology, have a passion for technical and customer support and are keen to join an industry leader — we would love to hear from you!


What are the details of this position:

As a Product Support Specialist your key area of responsibility will be creating customer loyalty and satisfaction through one contact resolution of Geotab related inquiries. You will need to work closely with operations, sales and other internal support teams. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will know and demonstrate practices and processes for establishing and retaining customer relationships and creating customer satisfaction. You will also understand the Geotab devices, accessories and portals including troubleshooting protocols and applications. 


Duties and Tasks/Essential Functions:

  • Support client, carrier and sales team by providing phone, chat and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting
  • Supports carrier demo and product trial programs
  • Coordinates with all departments in the management of the return/exchange process for Geotab devices and accessories from case origin to completion, including communication to the customer
  • Knowledge of business writing, grammar and mechanics used in speaking and writing with customers and co-workers.
  • Customer feedback and follow-through
  • Supporting clients 24/7, thus hours of work may vary


  • Experience/Skills Required:

  • Diploma preferred
  • Excellent written and verbal communication skills
  • 2+ years of customer service experience
  • Expert level Excel skills including creation of pivot tables and reports
  • Internet savvy and accustomed to the use of automated systems
  • Exceptional relationship building skills
  • Demonstrated professionalism and poise
  • Technical background/knowledge a bonus



  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% company matching retirement savings plan


    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.

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