Oakville, ON, Canada - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.

Who we are looking for:

We are always looking for amazing talent at Geotab! We are seeking an RMA Manager to contribute to our Operations and Production departments to deliver results! The ideal person should have a passion for technology, data analysis, and learning the detailed intricacies of new products. The RMA Manager will be responsible for managing a small international team to execute on processes and requirements through a dynamically changing environment that is scaling in parallel to the organization. If you feel like we have described you, we would love to review your application!

What are the details of this position:

The successful candidate will manage the day-to-day of the Geotab RMA department, with team members in both our Oakville Headquarters and Las Vegas office. As process requirements and scope of team responsibility change the RMA Manager will define changes and support their team to be successful. This role will be a key stakeholder in leveraging big data for team reporting, and be involved in upcoming data integration projects. The RMA Manager will work collaboratively with Engineering teams to provide feedback and drive corrective actions for trending issues.

Duties and Tasks/Essential Functions:

  • Thoroughly understand all product variations and intricacies
  • Manage RMA team in Oakville, Ontario and Las Vegas, Nevada
  • Train and motivate employees to follow process and procedures for various RMA functions
  • Define RMA process requirements and scope as organizations changes require
  • Leverage Big Data (Google Big Query) and other analytics tools to trend data and understand details of product failures
  • Manage projects focused on integrating data requirements into Big Data tool
  • Design and provide reports to internal stakeholders and customers
  • Provide swift feedback trending issues to Engineering teams and drive corrective actions to resolve
  • Reduce and maintain turnaround time from product receipt to analysis

  • Experience/Skills Required:

  • University degree in Electronics, Computer, Industrial Engineering or related
  • 3+ years experience managing an RMA team
  • Strong experience with data and analytics tools; Excel macros, VBA or SQL is a plus
  • Experience with electronics failure analysis and strong investigative skills
  • Experience with automotive standards is a plus
  • Ability to travel

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% company matching retirement savings plan

    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.