Oakville, ON, Canada - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.

Who we are looking for:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Support Engineer who with training, will be able to quickly contribute to the Engineering Support team. If you love technology, are passionate about engineering support, and are keen to join an industry leader — we would love to hear from you!

What are the details of this position:

As a Support Engineer, your key area of responsibility will be to provide stellar escalated engineering support and customer services to our network of Geotab Resellers. You will support both the MyGeotab software application and the Geotab GO devices, IOX, and other hardware. Geotab receives detailed data and metrics for hundreds of thousands of vehicles every second, which is processed and interpreted to create actionable information for our customers. You will understand the business impact of incoming tickets and will troubleshoot effectively to resolve technical issues. You will also collaborate with Geotab engineers to resolve software bugs and firmware issues.  To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.  

Duties and Tasks/Essential Functions:

  • Support resellers/customers and internal resources via phone, ticketing system, email and occasionally in person for all Geotab and integrated products.
  • Gather relevant information by evaluating and analyzing the symptoms to resolve technical hardware and software issues involving connectivity, installation and software inquiries.
  • Onsite support where applicable.
  • Testing and configuring hardware and software.
  • Product troubleshooting and diagnostics.
  • New product development testing.
  • Complete ongoing training/research to stay current on new and existing Geotab products, accessories offering.

  • Experience/Skills Required:

  • Degree in Computer Science, Electrical, Software Engineering or other related discipline.
  • Fluency in French or Spanish is a significant asset.
  • SQL, Python, Powershell , Javascript, C#, Excel. Proficiency in any one or more will be a definite plus.
  • Strong analytical and data analysis skills are must to have.
  • Excellent communication and organizational skills.
  • Knowledge of customer service principles and practices.
  • Able to work independently and in a team environment.
  • May be required to travel (mainly to Canada).
  • Must be willing to work flexible working hours.
  • Highly organized, task oriented and have a strong team orientation.
  • Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively. 

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% company matching retirement savings plan

    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.