Las Vegas, NV, USA - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at

Who we are looking for:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Fulfillment Process Specialist who will be play an integral part in making sure that orders are processed and shipped out accurately and efficiently each day. If you love technology, have an eye for detail, are passionate about the shipping and logistics process, have good critical thinking skills, and are keen to join an industry leader — we would love to hear from you!

What are the details of this position:

As a Fulfillment Process Specialist, your key area of responsibility will be to assist the Fulfillment and Warehouse Manager in ensuring our global team is notified and demonstrates an understanding of the new process before signing off on the new process. You will also work closely with all stakeholders to develop continuous improvement programs and processes as applicable to lean business. This position will work closely with managers and team leads at all global Fulfillment departments to ensure all processes are documented and new processes are distributed quickly and efficiently. Any pertinent information that will affect other teams, outside Fulfillment, will also need to be included in our internal “What’s New” document.

To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have great attention to detail and possess an ability to develop effective solutions, and manage tasks efficiently and on time. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

Duties and Tasks/Essential Functions:

  • Supports client, carrier, and sales team by assisting in the daily fulfillment process, including order assignment, completing the receiving process by tracking all incoming shipments, management of fulfillment materials, following daily shipping procedures per shipper and customer, assisting with daily fulfillment questions, and also supporting carrier demo and product trial programs.
  • Coordinates with all departments in the product testing, reprovisioning, and inventory control of the return/exchange process for Geotab devices and accessories, including communication to the internal team during the process and replacement of faulty products.
  • Build sustainable relationships of trust through open and interactive communication.
  • Completes ongoing training to stay current on existing and new systems and products, staying current on fulfillment processes, develop new skills, and to maintain proficiency on company values and organizational requirements.
  • Understanding of warehouse safety, shipping mandates, compliance with outgoing carrier shipments, fleet management industry, and overall usage of telematics within that vertical market.
  • Documents all interactions and inventory movement in Salesforce, MyAdmin, AX, GMS, and all appropriate inventory management systems. including problem, resolution, and relevant customer information in standard case notation.
  • Assists with the picking, packing, and shipping of orders assigned to the Las Vegas warehouse as well as the processing of RMA’s.
  • Create and add on Geotab devices to customer’s databases at time of shipping.
  • Actively participate in team cohesion and understanding of department processes.
  • Collect feedback on processes and work with management to develop, refine, and improve processes.
  • Maintain continuous learning and improvement to become subject matter expert on our internal systems.
  • Coordinate with the Learning Center team to create videos and supplemental instruction on current and new global Fulfillment processes. Ensuring employees understand, implement, and sign off on new processes as updated in the wiki and in instruction documentation.
  • Semi-annual audits to ensure that all learning documentation is relevant.
  • Responsible to understand and compile Updating wiki that will be utilized Globally for Fulfillment.
  • Help develop and implement Enterprise and warehouse operating systems.
  • Maintain global process records and filing system for access and compliance of all employees.
  • Perform any other duties as assigned by manager.
  • Update the Internal “What’s New” document monthly.
  • Prepare one blog post.
  • Ensure effective utilization of the LinkedIn Learning License for MS Excel (2018).

  • Experience/Skills Required:

  • Bachelor’s degree preferred but not required
  • Proficient in Google Suite for business (Sheets, Docs, Slides) and Experience in MS Excel
  • Basic troubleshooting on shipping and internal systems
  • Understanding of billing and RMA processes
  • Ability to effectively communicate with the team on new processes
  • Strong time management skills in order to document processes in a timely manner
  • Passport/Global Entry required (company sponsored)

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every other Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% 401k company matching retirement savings plan

    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.