Las Vegas, NV, USA - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at

About the Role:

We are always looking for amazing talent who can contribute to our growth and deliver results! We are actively seeking a Jr. Customer Success Specialist.  The ideal candidate is a self-starter with strong written and verbal communication skills, and holds the ability to quickly understand complex, technical concepts.  In addition, the successful candidate will have strong collaboration and teamwork skills, as well as customer relationship and customer lifecycle skills with an ability to identify needs, develop effective solutions, and manage projects through completion.

If you love technology, are able to develop meaningful customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, drive growth and are keen to join a leading edge technology firm  – we would love to hear from you!

The Jr. Customer Success Specialist is responsible for partnering with the Customer Success Specialists s on the completion of team impacting tasks such as cancellations, seasonal standby, billing changes, and other retention activities.

Because of the time sensitivity of these tasks, effective time management, prioritization as well as strong written and verbal communication skills are essential.  

As a key member of the Customer Success Team, the Jr. Customer Success Specialist collaborates with the Customer Success Specialists, Geotab Sales, Implementation Specialists, Product Support, Fulfillment, Finance and the entire Geotab organization to deliver results that align with the goals of Geotab and the Client.  It is ultimately the Jr. Customer Success Specialist responsibility to ensure all facets of their assigned tasks are completed on time within SLA for optimal results, as well as hold Geotab accountable for the ongoing success of the client relationship.

Your Responsibilities:

  • Perform device cancellations as posted within the CSS Queue within one business day.
  • Review and distribute cancellation requests not within normal scope of business to the appropriate Customer Success Specialist for retention effort within one business day.
  • Process cancellation requests. Research and communicate to the Customer Success Team of any trends.  
  • Review and distribute cases from the CSS Queue 3X each day; 10am PST, Noon, 2PM PST and COB.
  • Reactivate devices as instructed by Customer Success Team.
  • Perform case audits for the CSS as needed.
  • Order devices as instructed by Customer Success Team.
  • Create Seasonal Stand-by’s for accounts as required.  Maintain follow up dates and not allow any to exceed 6 months.
  • Distribute daily/weekly customer reports associated with identifying high risk accounts to the Customer Success Team.
  • Partner with Finance team to follow up on accounts with past due payments prior to device termination.  
  • Communicate with Customer Success Team in relation to customers with Geotab plan changes following the monthly billing reconciliation.
  • Provide a report to the Customer Success Team for customers with repeated Product Support inquiries.
  • Review Product Support inquiries to determine additional training needs (engage Implementation Specialist), or potential churn risk (engage Customer Success Specialist).
  • Complete ongoing training to stay current on existing and new Geotab products, in an effort to ensure we are providing the best consultation to our Client base.
  • Maintain proficiency on company values and organizational requirements.
  • Properly utilize and document all interactions in Salesforce and the MyGeotab database, including problem, resolution, and relevant Client information in standard case notation.
  • Utilize all internal and external tools, including enhanced Excel, pivot tables, graphs, and V-lookup, navigate, update, train, and make changes to the MyGeotab databases.
  • Write one blog post per year.
  • Perform the Monthly ENFM01 & STRA01 RECON for Canceled & Suspended Units and report to Finance team, and Leadership Team.   
  • Build Custom Reports, process Client Requests/Support Style Questions, prepare Account Review Presentations, and Perform Dashboard Upgrades as instructed by Customer Success Team that are within current process limits.
  • Perform Account Page audits as necessary, updating contact fields in Salesforce.

  • Your Qualifications:

  • Associate Degree in related field or equivalent experience required.
  • Highly organized team player who brings a positive attitude.  
  • Demonstrated ability to manage multiple tasks and projects simultaneously.
  • Excellent interpersonal, verbal and written skills.  
  • Systems experience preferred particularly with Google work platform and Salesforce.
  • Passport / Global Entry Required (company sponsored)

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every other Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% 401k company matching retirement savings plan

    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.