Customer Success Specialist (Bilingual French/English)
Oakville, ON, Canada - Full Time
Who is Geotab:
Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.
Who we are looking for:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Customer Success Specialist who will be working with our customers and resellers on quarterly business reviews to analyze the use of the MyGeotab database. In addition, this person will be the point of contact for retention for customers. If you love technology, are able to develop meaningful customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, drive growth and are keen to join a leading edge technology firm – we would love to hear from you!
What are the details of this position:
As an Customer Success Specialist your key area of responsibility will be working with our customers and resellers and provide excellent customer relationship management, identifying needs and developing effective solutions. As owner of the client relationship, the Customer Success Specialist collaborates with the Product Support team, Geotab Sales, Fleet Division, Product Support, Fulfillment and the entire Geotab organization to deliver results that align with the goals of Geotab and the Client. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.
Duties and Tasks/Essential Functions:
What makes our staff passionate about Geotab?
Table Tennis at the office! Bring your own bat!
Great accommodation (height adjustable desks)
Light breakfast served daily (cereals, bars and fresh fruit)
Hot lunch or fresh sandwiches served every Friday
Geotab sponsored sports teams, dress up days, fun social events
Full medical benefits & 4% company matching retirement savings plan
Our Core Values:
Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!
Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.