Technical Support Manager
Las Vegas, NV, USA - Full Time
Who is Geotab:
Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.
Who we are looking for:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is actively seeking a Technical Support Manager who will oversee the support efforts for Geotab customers and resellers from our US office. If you love improving the overall customer experience, love building strong teams focused technical support and providing timely solutions to internal and external customers, and you are keen to join a leading edge technology firm – we would love to hear from you!
What are the details of this position:
The Geotab Technical Support Manager is responsible for overseeing the Technical Support team, and entry-level Engineering Support, for Geotab customers and resellers across multiple contact channels. This includes people and process management, as well as ongoing responsibilities for financial and operational reporting, case escalation, and monitoring all customer and reseller correspondence for quality assurance. The Technical Support Manager ensures that the expectation of an impeccable customer experience is met for our internal and external customers, by working directly with the Product, Technical, and Engineering Support team leads to grow and develop their respective teams.
To be successful in this role, you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong analytical and management skills with an ability to identify needs, develop effective solutions, and manage projects and processes through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.
Duties and Tasks/Essential Functions:
What makes our staff passionate about Geotab?
Table Tennis at the office! Bring your own bat!
Great accommodation (height adjustable desks)
Light breakfast served daily (cereals, bars and fresh fruit)
Hot lunch or fresh sandwiches served every other Friday
Geotab sponsored sports teams, dress up days, fun social events
Full medical benefits & 4% 401k company matching retirement savings plan
Our Core Values:
Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!
Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.