Las Vegas, NV, USA - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at

About the Role:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Government Technical Support Specialistwho  is enthusiastic about providing world class customer experience by troubleshooting, problem solving, and identifying solutions for customer issues. If you love technology,  you are passionate about technical and customer support,and you are keen to join an industry leader — we would love to hear from you!

As a Government Technical Support Specialist, your key area of responsibility will be creating customer loyalty and satisfaction through your superb troubleshooting and problem solving skills. You will support both the MyGeotab software application and the Geotab GO devices, IOX, and other hardware. We receive detailed data and metrics for hundreds of thousands of vehicles every second, which is processed and interpreted to create actionable information for our customers. You will understand the business impact of incoming tickets and will troubleshoot effectively to resolve issues and answer questions. Strong communication and organizational skills will make you an ideal and successful candidate who will find reward in supporting robust software that can function 24/7 with no down time.

Your Responsibilities:

  • Comply with all Geotab Government regulations, security policies, and agree to the necessary background check requirements for Government support.
  • Provide second contact support for all Government MyGeotab databases, and complete the KPAs below for the Government line of business.
  • Supports client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting, while also supporting carrier demo and product trial programs.
  • Coordinates with all departments in the management of the return/exchange process for Geotab devices and accessories from case origin to completion, including communication to the customer.
  • Identify and assess customers’ needs to achieve satisfaction.  This includes diagnosing and resolving technical hardware and software issues involving connectivity, installation and software inquiries.
  • Creating customer loyalty and satisfaction
  • Continuous learning and improvement to become subject matter experts of Geotab’s products - including testing and configuring hardware and software.
  • Utilize enhanced Excel functions, including pivot tables, graphs, and Vlookup function.
  • Navigate, update, and educate on the use of the MyGeotab portal.
  • Prepare one blog post.

  • Your Qualifications:

  • Agree to Government background check requirements
  • Previous experience working with Government entities preferred
  • Associates degree and/or bachelor's degree preferredBilingual English/Spanish required
  • At least two years of technical support experience. At least two years in a customer service role
  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Strong problem solving skills
  • Intermediate level Excel skills, including creation of pivot tables and reports
  • Internet savvy and accustomed to the use of automated systems
  • Experience working with wireless or telecommunication technologies preferred
  • Excellent organizational, written and oral communication skills - You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers in our tickets as well as knowledge base articles
  • Ability to read, write and speak in Canadian French, Spanish, Portuguese, German or Mandarin also a great plus
  • Able to work varying shifts, including weekends and holidays
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Working knowledge of Python, SQL, C# or JavaScript a great plus.
  • Basic understanding of how SaaS integrations work and experience troubleshooting in a SaaS environment a great plus
  • Passport / Global Entry Required (company sponsored)

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every other Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% 401k company matching retirement savings plan

    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.