Oakville, ON, Canada - Full Time
Who is Geotab:
Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.
Who we are looking for:
We are always looking for amazing talent at Geotab like people who can contribute to our customer experience focused efforts! Geotab is actively seeking a Retention Specialist who is responsible for assessing the churn risk of current clients, and developing strategies to combat those risks. The ideal person will understand the clients journey, highlight risk and work to increase customer satisfaction and loyalty – if you feel like we have described you, then we would love to hear from you!
What are the details of this position:
The Retention Specialist will support the Account Relationship Team with client retention; providing expertise and guidance, and collaborating on solutions to better the client experience. They will use their expertise to develop strategic solutions to improve the client experience and help mitigate churn. They will report feedback provided by the customer to help improve the Geotab solution and build new retention tactics for the Fleet Division. The successful candidate will quickly learn and dig into the details of the Geotab’s telematics platform, be a strong independent worker, and provide valuable recommendations to the business.
Duties and Tasks/Essential Functions:
What makes our staff passionate about Geotab?
Table Tennis at the office! Bring your own bat!
Great accommodation (height adjustable desks)
Light breakfast served daily (cereals, bars and fresh fruit)
Hot lunch or fresh sandwiches served every Friday
Geotab sponsored sports teams, dress up days, fun social events
Full medical benefits & 4% company matching retirement savings plan
Our Core Values:
Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!
Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.