Las Vegas, NV, USA - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.


Who we are looking for:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Customer Success Specialist who will be working with our customers and resellers on quarterly business reviews to analyze the use of the MyGeotab database. In addition, they will be the point of contact for retention for customers. 
If you love technology, are able to develop meaningful customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, drive growth and are keen to join a leading edge technology firm  – we would love to hear from you!


What are the details of this position:
As a Customer Success Specialist your key area of responsibility will be working with our customers and resellers and provide excellent customer relationship  management, identifying needs and developing effective solutions. As owner of the client relationship, the Customer Success Specialist collaborates with the Product Support team, Geotab Sales, Fleet Division, Product Support, Fulfillment and the entire Geotab organization to deliver results that align with the goals of Geotab and the Client.  
To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.



Your Responsibilities:

  • Maintain at a minimum, all assigned accounts are engaged quarterly, with meaningful communication that adds value to the customer's experience.
  • Drive continued success of the customer by maturing use cases and facilitating add-on partner (Marketplace) solutions.
  • Develop an in-depth understanding of each customer and deploy strategic success plans that define business goals, identify appropriate metrics and create the customer experience that validates their purchase decision.
  • Perform consistent, formal Quarterly Business Reviews (QBR).
  • Lead effort to prioritize and complete customer driven initiatives by marshaling resources to accomplish objectives by established deadlines.
  • Act as an advocate for the customer by communicating their needs and priorities to appropriate resources within the Geotab organization.
  • Complete ongoing market research (industry trends in the 1 - 3 year time range) stay current on existing and new Geotab products, services and partnership.
  • Be knowledgeable of our competitor's products, services, and approach to the Customer Experience.
  • Remain at the forefront of the Customer Success Industry by attending relevant conferences, seminars etc.
  • Properly utilize and document all interactions in CRM including Salesforce and Zendesk.
  • Utilize all internal and external tools, including robust use of Excel and MyGeotab and Google platform.
  • Write one blog post per year.


  • Your Qualifications:

  • Experience on Customer Success team within a technology company offering Saas products is Required.
  • Bachelor Degree in Business Management or Technology related field, or 3 years equivalent experience required.
  • High technical fluency strongly preferred.
  • Bilingual in Spanish or French preferred, not required.
  • Demonstrated ability to manage multiple tasks and projects simultaneously.
  • Demonstrable competency in solving complex problems.
  • Excellent interpersonal, verbal and written skills.
  • Strong presentation skills.
  • Systems experience preferred particularly with Google work platform and Salesforce.
  • Skilled in Salesforce (Lightning) and associated Customer Success tools.
  • Passport / Global Entry Required (company sponsored).

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every other Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% 401k company matching retirement savings plan


    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!


    Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.

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