Oakville, ON, Canada - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.

Who we are looking for:

We are always looking for amazing talent! People who can contribute to our current technical team efforts and deliver results! Geotab is actively seeking a person who has has studied a bachelor's degree at a university level and who also has experience with organizing and updating technical training and marketing materials, that will be able to quickly contribute to the Hours of Service (HOS), Solution Engineering Team. The ideal person should really love technology, be passionate about our Geotab products, and be keen to join a leading edge technology firm  – if you feel like we have described you, then we would love to hear from you!

What are the details of this position:

As an ELD Support Specialist, you will be providing the most current exciting and informative materials to Geotab Authorized Resellers and customers. You will be a passionate and driven individual, who will provide highly organized documentation and additional product content to support these initiatives. In this role, you will work within multiple teams, including Solutions Engineering, Marketing, and Engineering Services teams, to be a crucial part of supporting Geotab’s new Hours of Service Products. As an active team member, you will be creating and improving HOS processes and updating materials as new product builds are released (this will include assisting with generating multilingual content). In order to be successful in this position, you will require a keen eye for detail, the ability to juggle multiple demands, and a focus on creating professional and accurate technical documentation.   

Duties and Tasks/Essential Functions:

  • Work on wireframing feature requests
  • Accurately record notes during weekly ELD meetings; ensure actionable items are followed up on
  • Write and oversee blog posts and presentations for “What’s New” for Geotab Drive
  • Update internal “What’s New”, and communicate updates to the team
  • Push updates to sales.geotab.com for what’s new releases, documentation etc. 
  • Work with learning center on regular updates to ELD Videos, that are aligned with releases
  • Monitor and respond to Google Play Store and Apple App Store reviews on a weekly basis
  • Help ELD Support Subject Matter Expert organize and ensure all critical support tickets are addressed in development meetings
  • Maintain updated listings and screenshots of new features on Google Play Store and Apple App store
  • Assist partners in gathering technical documents required for ELD certification
  • Update Geotab Drive “What’s New” GIFs when app is updated
  • Build in app walkthrough of “What’s New” with development

  • Experience/Skills Required:

  • Bachelor’s degree with some relevant design experience
  • 1+ years of experience in a technical role
  • UX/UI experience is preferred
  • Strong aptitude in understanding technical and business requirements
  • Exemplary organization and prioritization skills  
  • Excellent oral, written, and interpersonal skills
  • Highly organized and task oriented

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% company matching retirement savings plan

    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.