Oakville, ON, Canada - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.

Who we are looking for:

Geotab is actively seeking a Desktop Technician who is passionate about customer service, and who has studied some sort of Computer Networking or Computer Science degree at a university level. A candidate with at least a year of experience working in a service desk environment that can quickly contribute to the the Technical Services team would be an ideal candidate. If you really love technology, thrive in environment where you are solving problems, and are keen to join a leading edge technology firm  – we would love to hear from you!

What are the details of this position:

As a Desktop Technician, your key area of responsibility is to provide internal and external technical support for IT related issues to a growing number of Geotab employees and partners. The ideal candidate enjoys tackling changing demands and priorities, troubleshooting an array of hardware and software related issues, as well as learning new technologies on a regular basis. A successful candidate will have hands-on experience with the G Suite administration, working with various operating systems, and a wide variety of office peripherals. The Desktop Technician will be expected to provide consistent and responsive customer service to internal and external stakeholders, and to contribute to a team goal of zero down time. In this role you will be developing new operating procedures to streamline IT processes, as well as documenting and implementing current plans. 

Duties and Tasks/Essential Functions:

  • Configure, install, troubleshoot and maintain staff laptops, computers and network printers
  • Ensure connections between computers and peripherals are in working order
  • Provide first-level, daily IT support to internal staff (including remote users)
  • Develop and update shared Geotab knowledge base/instructions for IT team
  • Compile, maintain, and keep up-to-date documentation on all areas of responsibility, including asset database
  • Manage and maintain equipment in all meeting rooms, ensuring devices are in working order
  • Verify security policies are applied to all users (BitLocker, Hostname, Office License, etc)
  • Provide inContact/RingCentral support
  • Provide training to new users on Geotab security policies
  • Continuous learning and Career Development exams

  • Experience/Skills Required:

  • Bachelors of Computer Science, Network Engineering, or other related Degree
  • 1+ years of experience in a service desk environment (providing desktop support and installations for both hardware and software)
  • G Suite Administration experience (troubleshoot Gmail, Administration of inbox rights/access and shared mailboxes)
  • Working experience with Google Docs, Google Drive, etc.
  • Windows 10 Configuration and Support experience
  • Active Directory Administration (Add/Move/Delete users and group management) experience
  • Desktop Imaging Experience 
  • Experience in AWS and/or Google Cloud environment
  • Networking Knowledge including LAN connectivity and Internet connection issues
  • Knowledge of Linux an asset
  • IT related certifications (ie. A+ certification) an asset

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% company matching retirement savings plan

    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab encourages applications from all qualified candidates. Geotab is committed to accommodating persons with disabilities throughout the interview, selection and employment process. If you require accommodation at any stage of the application process or want more information about our accommodation policies and practices, please contact us at (416) - 434 4309.