Las Vegas, NV, USA - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at

Who we are looking for:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Government Product Support Specialist who will be handling the day to day calls, chats, and emails for initial troubleshooting for Government clients. If you love technology, are passionate about providing excellent customer experience, and are keen to join an industry leader — we would love to hear from you!

What are the details of this position:

Geotab is currently creating a new Government Support Department. The team's primary role will be to  support our new government partners by providing exceptional escalated technical support and customer service. When working and supporting this partner, it is very important that each team member comply with all government regulations, security policies, and undergo the necessary background checks. As a Government Product Support Specialist your key area of responsibility will be creating customer loyalty and satisfaction through one contact resolution of Geotab related inquiries.

To be successful in this role you should be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts. In addition, the successful candidate will have strong analytical skills, the ability to identify needs and develop effective solutions. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results.

Duties and Tasks/Essential Functions:

  • Comply with all Geotab Government regulations, security policies, and agree to the necessary background check requirements for Government support.
  • Provide first contact support for all Government MyGeotab databases, and complete the KPAs below for the Government line of business.
  • Support client, carrier, and sales team by providing phone, chat, and email assistance relating to device errors, network communications, portal configuration and navigation, product implementation, and troubleshooting, while also supporting carrier demo and product trial programs.
  • Coordinate with all departments in the management of the return/exchange process for Geotab devices and accessories from case origin to completion, including communication to the customer.
  • Identify and assess customers’ needs to achieve satisfaction. This includes facilitating customer feedback by sending the satisfaction survey and following through with each customer to ensure complete satisfaction.
  • Send personalized thank you cards following customer and carrier interactions.
  • Build sustainable relationships of trust through open and interactive communication.
  • Complete ongoing training to stay current on existing and new systems and products, develop new skills, and to maintain proficiency on company values and organizational requirements.
  • Develop customized reports based on the use of the Geotab and integrated products in Excel.
  • Demonstrate an understanding of the fleet management industry and overall usage of telematics within that vertical market.
  • Document all interactions in Zendesk, including problem, resolution, and relevant customer information in standard case notation.
  • Utilize enhanced Excel functions, including pivot tables, graphs, and V-lookup function.Navigate, update, and educate on the use of the MyGeotab portal.
  • Prepare one blog post.

  • Experience/Skills Required:

  • Agree to Government background check requirements.
  • Previous experience working with Government entities preferred
  • Associates degree education required, Bachelor's degree preferred.
  • Minimum of two or more years of customer service experience (experience in a call center environment is preferred).
  • Demonstrated competency working in a Windows based environment including keyboarding proficiency in excess of 45 WPM.
  • Expert level Excel skills including creation of pivot tables and reports.
  • Internet savvy and accustomed to the use of automated systems.
  • Exceptional oral and written communication skills.
  • Exceptional relationship building skills.
  • Demonstrated professionalism and poise (especially when dealing with frustrated or disgruntled customers)Ability to read, write and speak in English.
  • Experience working with wireless or telecommunication technologies preferred
  • Must be a U.S. Citizen

  • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every other Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% 401k company matching retirement savings plan

    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!

    Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.