Toronto, ON – November 28, 2017 – Geotab, an award-winning globally recognized leader in telematics technology, today announced the availability of Geotab Roadside to customers across the USA and Canada. With Geotab Roadside, fleets can reduce vehicle downtime with the convenience of comprehensive roadside assistance management from initial request to completion.
Combining Geotab’s rich, accurate GPS data and one of the largest networks of service vehicles in North America, fleets can look forward to faster and more accurate service whenever and wherever they are. Leveraging Rapitow™, Geotab Roadside requires only a few simple steps to request assistance through MyGeotab or the Geotab Drive app, providing fleet managers and drivers with full insight into estimated arrival time and location of the service vehicle that is on its way.
“Helping companies maximize their vehicle uptime, increase productivity and achieve first-class customer service has always been a top priority for Geotab,” said Neil Cawse, CEO, Geotab. “Geotab Roadside will add a new level of convenience for our customers, reducing time spent on the phone and waiting on the side of the road to get you back to what you do best - running your business. Leveraging telematics to make the service even better adds a new wrinkle to roadside assistance.”
Services including battery boost, fuel delivery, towing up to 25 miles and more, are complimentary for light-duty vehicles on Geotab’s ProPlus Plan. For ProPlus customers requiring additional services, or for those with medium- or heavy-duty vehicles, payment is collected directly within MyGeotab or the Geotab Drive app.
Geotab Roadside is available on the Geotab Marketplace.
A modern solution for a modern world. Rapitow eliminates the roadside assistance phone call, allowing customers to access roadside assistance services through an app or desktop software. Its GPS technology ensures a quality of service second to none, with a driver rating system that ensures brands are protected and the customer experience superior.