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The Telematics Fleet Management Application offers a robust suite of tools for managing and understanding the data sent by the Telematics Device.

Supported Software


As we continue to innovate, many modern features of the web are integrated into our products. In order to use all the advanced functionality of the application, a modern browser like the following is required:


Microsoft .NET Core 2.0

Getting Started

Hardware Installation

To prepare for, perform and verify your hardware installation, please read and follow this guide carefully. For the Limitations of Use, please visit this document for the most up-to-date version.

Software Setup

Now create a database for your fleet using the registration page. Shortly after completion, you will receive an email confirmation with a link to your database. Follow the link to log in.

Note: Remember that the company name entered during registration is your database name. You will use this information when you log in.

Once logged in, follow the steps below to configure your vehicle:

Add your vehicle

  1. Navigate to Vehicles from the main menu.
  2. Select Add and then Add vehicle.
  3. Enter the Telematics Device serial number and the vehicle name.
  4. Select OK.

Note: We recommend a vehicle name such as [Make][Model][Year] or simply the driver’s name.

Go for a drive

The best way to see all the great features available to you is by taking your Telematics Device out on its first trip.

View your trip

  1. Log in to your database and select Map from the main menu.
  2. Select your vehicle from the dropdown list to see its current location on the map.
  3. Select Trips history to see where the vehicle has been.

Main Menu

The Main Menu, located on the left, provides easy access to the Map, Vehicles, Fuel and EV Energy Usage, Zones, Rules, Administration, and other key features. To quickly find a page, use the search menu function and search by keyword or by name.

To search the menu, click the search icon at the top of the menu.

Tip: Use the keyboard shortcut (Shift + F) to quickly search the menu.

Vehicle Configuration

The Vehicles page (Menu > Vehicles) displays the vehicles in your database and allows you to add new vehicles or to modify the settings of existing vehicles. The Vehicles page also allows you to show, hide, or rearrange columns to organize your vehicles and/or choose any column as the identifier for your vehicles  currently in Feature Preview.

Adding a Vehicle

Select Add and then Add device. The Add Vehicle page will allow you to pair your Telematics Device serial number with your vehicle description. Select OK at the top of the page to complete your addition.

Importing Multiple Vehicles

Multiple vehicles can be imported at the same time using the Quick Import tool. Select Add and then Quick import to open a new dialog. In the text field, enter one device serial number, along with a brief description of the device — per line. You also have the option to include the VIN/PIN number when importing vehicles.

Note: If a vehicle does not have a VIN, OEM data providers will assign a unique PIN to the vehicle. Common examples of vehicles without VINs include earth-moving equipment (bulldozers, excavators, etc.)

Select the Import button to begin importing your devices.

Editing a Vehicle

Select a vehicle from the list to access the Vehicle Edit page. Here you can edit the device information, the driver feedback options, or the groups to which the vehicle belongs. Before exiting the Vehicle Edit page, you are prompted to save your changes.

Note: In most cases, the pre-configured settings for new vehicle installations are suitable.

Driver Feedback

Audible in-vehicle alerts can improve the on-road driving behavior of your drivers by notifying them of unsafe or potentially risky driving events. You can configure alerts to sound on a number of events including unbuckled seat belts or speeding. If an event is triggered, the driver will need to correct their on-road behavior for the alert to cease.

Driver feedback helps your organization develop a fleet-wide safety program that works without direct intervention. Your fleet managers can review this information with real-time reporting (see Reports). Additionally, the system can be configured to send out email or text message notifications to fleet managers when drivers trigger events (see Exceptions).


Groups are used to organize your vehicles, users, and zones.

To help organize your fleet, you can create groups to separate vehicles into different areas. If multiple user accounts use the application, users can be given access to all groups or only selected groups. Grouping can be used for vehicle types, regions, managers, or exceptions — the configuration is open to your organization.

For more information on creating new groups and managing existing groups, refer to the chapter titled Groups.

Install History

The Installation History report for all vehicles is found on the Vehicles page. On the Vehicles page, click the More button then select Installation History.  The report displays the data recorded for each device at initial install, and includes the date of the installation, the name of the installer, and the device serial number .

To view detailed installation information for each vehicle, select the desired vehicle from the list on the Vehicle page then select Current Status and Installation Info under the Device tab on the Vehicle Edit page. The Device Status page displays the current status of your device and a detailed Device Install History. Select an item from the list to view more details about the install event, such as install comments, odometer and asset number — provided by installers at

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Support Services

Support Services is a full-feature support platform available directly through the Fleet Management Application. With Support Services, users can interact with support and training professionals to get help, resolve issues, or request training — all without leaving the application.

Support requests can be made by submitting a ticket, or by connecting with an agent through the Live Chat feature. Once a ticket is submitted, users can follow the resolution workflow, and provide input where needed. For issues in which causes are known, users can view Known Issues for the latest workarounds.

Training requests can also be made by submitting a ticket. Users can choose from a suite of self-paced onboarding workflows, or personalized one-to-one training with an Account Training Specialist. Once a ticket is submitted, users are connected with training specialists who will customize and schedule training at the user’s convenience.        

By centralizing access to technology and training providers, Support Services provides a single, compact view of tickets allowing users to search, sort and filter tickets directly in the Fleet Management Application.

To access Support Services, navigate to Getting Started & Help from the main menu and do one of the following:

Support Tickets

  1. Select Support… > Support Tickets from the submenu.
  2. Click Add support ticket and complete all fields.
  3. Click Save to submit the ticket.

Training Tickets

  1. Select Support… > Training Tickets from the submenu.
  2. Click Add training ticket and complete all fields.
  3. Click Save to submit the ticket.

Known Issues

  1. Select Support… > Known Issues from the submenu.
  2. Review issues and workarounds as required.


  1. Select Support… > Contact from the submenu.
  2. If desired, contact Support by email or telephone as shown.

For more information on using Support Services, refer to the Support Services User Guide.


To view the current location of your vehicles on a map, select Map from the main menu or select here. Select your vehicles using the Search box. The current position of your vehicle(s) will be displayed on the map. If you have more than 50 vehicles in your database, the map remains blank until you select Select all from the Search box.


When viewing the map or other components of your fleet, you can choose to view only certain groups of vehicles at a time. Use the filter box located in the top-left corner of the screen to select which vehicles are shown.

Note: The filter is only visible after vehicles have been added to one or more groups. Additionally, ensure that your user account has the proper permissions to view the selected group using the filter.

Map Options

Searching the Map

The search box on the Map page simultaneously searches:

You can also view your current location or nearby vehicles and zones on the map by clicking the My location button from the top menu.

The dropdown arrow to the right of the search box is used to browse vehicles and groups. Selecting the vehicle will show its current position on the map. You can search for and select more than one vehicle at a time.

Map Dropdown


Select Map > Views > Save this view to save specific map views for returning to areas of interest quickly.

Map Type

The application supports a variety of maps allowing you to select the most useful map for your area of interest. You can change the map at any time by selecting Map > Map Type from the list of available providers. Below is a feature comparison between our map providers. For a more detailed list, click here.



•  Road and satellite maps

•  Street View maps

•  Supports touch

•  Arrows denote travel
  direction for one-way roads

•  Road and satellite maps

•  Open source

•  Supports touch

•  Road and satellite maps

•  Supports touch

Using Custom Maps

The application supports custom maps. This powerful feature allows your organization to design business-specific maps that combine with the application’s vehicle information. Some possible usages include maps that show customer-centric information, underground water flow, municipal boundaries, or city infrastructure (power, roads, sewage, etc).

The application supports custom map implementations based on OpenLayers, such as:

Get started with custom maps by setting up your own tile or ArcGIS server. 

When using the application, all trips, exceptions and zones will appear on your custom maps. After the custom map has been configured, it can be selected for use from Administration > System… > System Settings under the Maps tab.

Show Legend — Displaying Exceptions

With the map displayed, there is a smart legend at the bottom of the screen that shows color-coded exceptions to assist with identifying problems. The legend itself can be hidden via the map dropdown.

From the legend, individual exceptions can be toggled on and off on the map by selecting the exception name from the legend. (Only exceptions in the view will appear.) Non-exception states such as Stopped, Stopped inside zone, and Driving are always on.

Zone Visibility

You can choose if zones are shown on the map. With the map open, select the Map button then select Show zones to toggle the visibility of zones. For additional visibility options, select the arrow beside the Show zones button. The visibility options are:

Note: Zones are used to denote areas of interest such as customer areas, workplaces or people’s homes and can be used in exception reporting. Refer to the chapter titled Zones.

Dynamic Map Elements

The colors for vehicle icons are assigned automatically from a predefined palette.

The first vehicle takes on the left-most color, the second vehicle takes on the next color in the order, and so on. If there are more vehicles than colors in the palette, the vehicles will take on lighter or darker variants of the colors in the palette. No two vehicle icons on the map will have the exact same color.

Moving vehicles have an additional glow effect to differentiate them from stopped vehicles.

When a vehicle is classified as not communicating, its color is set to black. A vehicle is considered to be not communicating if one of the following conditions is true:

  1. The installed Telematics Device is a legacy device and has not communicated for a minimum of 72 hours.
  2. The installed Telematics Device is not a legacy device and:
  1. The most recent communication indicates that the vehicle is moving and the last contact was more than 10 minutes ago; or
  2. The most recent communication indicates that the vehicle has stopped and the last contact was more than 24 hours ago.

Group Highlighting

The Highlight groups setting will set all vehicle icons belonging to a specified group to the group’s predefined color and all excluded vehicles to gray. Both the descriptor text and the relevant side-menu entries will be set to match the group’s color to indicate the group's participants.

To highlight groups:

  1. Select the Map button located in the top menu.
  2. Select Highlight groups.
  3. Choose the group you wish to highlight.

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Standard Tracking

You can select multiple vehicles to display on the map. The map automatically adjusts the zoom level to include all vehicles in your selection. Device locations are refreshed every 15 seconds, based on the last known position. If the position cannot be transmitted (i.e. underground garage, poor coverage), the display update may be delayed. You can obtain more information by hovering your cursor over the vehicle to display the status, name, and address of the device.

Active (Near Real-Time) Tracking

Devices subscribed to an Active Tracking plan deliver positional updates at a higher frequency. With Active Tracking, vehicle locations are refreshed every second for up to 20 moving vehicles displayed on the map, providing continuous animated movement. Live server-side driver alerts are also enabled by turning Active Tracking on.

Note: This feature is only supported by devices subscribed to the ProPlus plan. By turning this feature on, devices subscribed to the Pro plan are automatically upgraded to the ProPlus plan (with all associated charges). By turning this feature off, devices subscribed to the ProPlus plan are not automatically downgraded to the Pro plan.

Personal Mode

Personal Mode allows drivers and fleet managers to temporarily hide vehicle tracking in the Fleet Management Application. When Personal Mode is assigned to a vehicle, features that use GPS such as position, trips and speed profiles are not displayed in the application. Features that do not use GPS such as engine and accelerometer data are displayed in the application. Since GPS data is not accessible in Personal Mode, other features such as reports may not function as expected.

Personal Mode is intended for market-specific cases in which the driver requires intervals of privacy such as using a work vehicle for personal time. Personal Mode should not be used in conjunction with compliance features such as Hours of Service (HOS) or International Fuel Tax Agreement (IFTA) reporting.

There are two ways to enable Personal Mode:

Exception Rules

Set conditions to automatically turn Personal Mode on and off, e.g. after work hours rule.

Marketplace Add-In

Install the Personal Mode Add-In to manually toggle Personal Mode on and off while using the Fleet Management Application, or the Drive App.

For more information on using Personal Mode, refer to the Personal Mode User Guide.

Interacting with the Map

The map view provides two methods of interaction:


Left-clicking on a vehicle will open a menu with several options to edit the device, assign a driver, and find the address at the current position.

Note: The map displays a visual indication when a driver is unassigned from one vehicle but not assigned to another.


Left-clicking on a road will open a menu with the following options:

  • Add square zone here: Create a zone at this location. The zone will be an editable square centered on your selection. You can then name the zone and change its size and shape.
  • Nearest: Find the nearest vehicles to your selection.
  • Find address: Displays the street address of your selection. The latitude and longitude will be used if no street address is available.
  • Show street view: Displays Google StreetView imagery for your selection.
  • Update posted road speed: Allows you to edit the road speed for a specific road.

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Tracking Vehicles

When vehicles are driven from place to place, the application will automatically save records of each trip made. Depending on the vehicle in which your Telematics Device is installed, it will use many different factors to determine when a trip starts and ends.

It is important to understand how a trip is defined. A trip begins when the vehicle starts moving and ends when the vehicle starts moving again after a stop. A stop is recorded when the vehicle ignition is turned off, or when the vehicle has a speed of less than 1 km/h for more than 200 seconds.

Idling occurs when the engine is running, but the vehicle does not change position. Idling that occurs before a trip starts, is included as Idling time for the previous trip.



Example — Time Spent Idling Before and After Driving