Implementation Specialist

Las Vegas, NV, USA - Full Time

Who is Geotab:

Imagine millions of vehicles driving across the globe 24/7. Next, imagine that you collected rich location, engine and vehicle behaviour data on each vehicle through a plug and play device. Our customers have the power to take this data and provide valuable insight toward their businesses because of the Geotab platform. Geotab is one of the leading telematics technology companies in the world and is focused on continuing our rapid expansion worldwide. For more information visit us at www.geotab.com.

About the Role:

 We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking an Implementation Specialist who will onboard and train Geotabs new supported customers.  This role is instrumental in the overall success of Geotabs customers and requires the ability to quickly understand end customers purchase decisions and business objectives to create training plans that not only validate customers purchase decision, but expand their understanding of the telematics industry and the MyGeotab platform.  

  The Implementation Specialists work closely with our Product Support teams, Customer Success Specialist and Retention Teams to ensure our customers first 90 days are phenomenal. When customers are fully trained and their experience has been validated, the Implementation Specialist transitions accounts to the Customer Success Specialists but will remain accessible for any incremental or remedial training required to deliver a best in class customer experience.As owner of the client onboarding and training process, the Implementation Specialist collaborates with the Customer Success Specialists, and the entire Geotab organization to deliver meaningful and tangible results for each customer.  It is ultimately the Implementation Specialist’s responsibility to ensure all assigned accounts are fully trained in their specific use case with the appropriate customer experience (as measured by support tickets) before transitioning the client to the assigned Customer Success Specialist.

 The ideal candidate will have past implementation (training/ onboarding) experience in a technology company supporting SaaS products, be able to deliver a best in class customer experience while at the same time leverage the access to these customers to identify product improvements. They should be a self-starter with strong written and verbal communication skills and hold the ability to quickly understand complex, technical concepts.  In addition, the successful candidate will have strong collaboration and teamwork skills, with an ability to identify needs, develop effective solutions, and manage projects through completion.

 If you love technology, are able to develop meaningful customer relationships, have experience with all levels of corporate communication, are innovative in your thinking, drive growth and are keen to join a leading edge technology firm, we would love to hear from you!


Your Responsibilities:

  • Maintain at a minimum, a 70% training rate for all assigned accounts.
  • Initiate customer onboarding process (phone or email) within 5 business days of customers joining Geotab.
  • Facilitate training(s), as many as required to deliver a best in class CX.
  • Lead web-based training (one-on-one and group sessions) for clients and reseller, adapting delivery and content to meet stakeholders unique needs.
  • Identify training effectiveness by utilizing client support ticket requests and take remedial action appropriately.
  • Maintain at a minimum, a 90% success rate on account milestones.
  • Identify client training needs to create a personalized and meaningful onboarding experience.
  • Collaborate with Customer Success Specialists, Partner Account Managers and Resellers to deliver a best in class customer experience.
  • Remain current on existing and new Geotab products, accessories, integrated products and services, and industry trends in telematics and fleet.
  • Properly utilize and document all interactions in Salesforce, MyAdmin and the MyGeotab portals, including problem resolution and relevant customer information.
  • Complete ongoing market research (industry trends in the 1 - 3 year time range), stay current on existing and new Geotab products, services and partnership.
  • Be knowledgeable of our competitor's products, services, and approach to the Customer Experience.  
  • Remain at the forefront of the Customer Success Industry by attending relevant conferences, seminars etc. Properly utilize and document all interactions in CRM including Salesforce and Zendesk.
  • Utilize all internal and external tools, including robust use of Excel and MyGeotab and Google platform.
  • Write one blog post per year.


    • Your Qualifications:

  • Experience on implementation (on boarding / training) team within a technology company offering Saas products is Required.
  • Bachelor Degree in Business Management or Technology related field, or 3 years equivalent experience required.
  • High technical fluency strongly preferred.
  • Bilingual in Spanish or French preferred, not required.
  • Demonstrated ability to manage multiple tasks and projects simultaneously.
  • Demonstrable competency in solving complex problems.
  • Excellent interpersonal, verbal and written skills.
  • Strong presentation skills.
  • Systems experience preferred particularly with Google work platform and Salesforce.
  • Skilled in Salesforce (Lightning) and associated Customer Success tools.
  • Passport / Global Entry Required (company sponsored).

    • What makes our staff passionate about Geotab?

    Table Tennis at the office! Bring your own bat!
    Great accommodation (height adjustable desks)
    Light breakfast served daily (cereals, bars and fresh fruit)
    Hot lunch or fresh sandwiches served every other Friday
    Geotab sponsored sports teams, dress up days, fun social events
    Full medical benefits & 4% 401k company matching retirement savings plan


    Our Core Values:

    Geotabbers innovate and seek creative ways to continuously improve. Collaboration and teamwork defines the way we work. We love being ahead of the curve, using leading technology, and being agile in every way we do business. We work hard, and we definitely  play hard. From the CEO - to the staff - there is an open-door policy for all of us to freely communicate. Geotabbers are dynamic, and enjoy working in a fast-paced work environment. We own our work and take responsibility in a true entrepreneurial spirit!


    Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Geotab expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Geotab's employees to perform their job duties may result in discipline up to and including discharge.

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