MyGeotab updates

What's new in MyGeotab — Version 2003

Last updated on July 12, 2023 in Updates by MyGeotab and Technical Writing Teams |  6 minute read

Welcome to our latest summary of updates in MyGeotab.

Geotab Users: To verify your version: go to MyGeotab > Administration > About, and check the build number, (e.g. release).


Resellers: Review this post for important changes affecting your customers and note any recommendations.


Sign up for Geotab news


Stay up to date on what’s new. Please subscribe to the Geotab newsletter to get these update posts emailed to you.


END OF LIFE NOTICE: Please take note, as of this release of MyGeotab (version 2003), we will no longer support Internet Explorer 10. This notice follows the Microsoft announcement which ended support for Internet Explorer 10 and older, earlier this year. This was previously communicated in our 2002 release notes and blog post.

To see a list of supported browsers, please visit our product guide.


Request replacement devices in MyGeotab


Replacing devices just got easier. For devices eligible for a free upgrade, Customers can now request replacements directly from their MyGeotab databases. Resellers are promptly notified and can take action immediately. This functionality will be used to help you prepare for the upcoming 3G sunset. Eligible devices will be highlighted in MyGeotab. Stay tuned to learn more about how you can stay ahead of the curve!


A better way to send messages (Feature Preview)


Stay connected with your drivers using the new consolidated messaging feature.


Threaded views provide conversation-style messages with simple-to-use input controls such as adding links and canned replies. Messages can be sent to devices for anyone driving the vehicle to see, or directly to users for private two-way communication. Unread messages display in tab titles for easy detection, or as shortcuts under Notifications on the main title bar. Messages can be searched using date and display filters for accurate and friendly searches.


Note: Direct messages to/from drivers will be available in the upcoming 2004 release.


New labelling on Global groups filter to better reflect functionality


Sometimes small changes lead to big benefits. When filtering multiple groups at a time, using the word "and" can be confused with using the operator “AND”, potentially leading to unintended results. For example, you want to see the vehicles that belong to two groups — the Heavy-Duty group, and the Las Vegas group. This is not possible today. Instead, you see all vehicles in the Heavy-Duty group, and all vehicles in the Las Vegas group. To improve the accuracy of filter results, we changed "and" to "or".


Note: In the future, we will be supporting the “AND” operator.


Added a new Sustainability section to the Rules page (Feature Preview)


Geotab introduced a new Sustainability pillar at Connect 2020. To help fleets reduce their carbon footprint, we added a new Sustainability section in the Rules page. You can find the Idling and Fleet Idling rules in this section as well as the following Electric Vehicle (EV) rules, further supporting the successful adoption of EVs, currently in Feature Preview:

  • EV Low Charge: Get notified when an EV becomes at-risk of not having sufficient charge to complete routes without stopping to charge.
  • EV Enters Charging Location with Low Charge: When an EV returns to a lot / depot with sufficiently low charge, it’s time to plug in. Useful for plug in reminders and identifying which EVs need to be prioritized for charging.
  • EV Exits Charging Location with Low Charge: This is useful for identifying EVs leaving for the work day which are at risk of not having sufficient charge to complete the day without a charging stop; or leaving an area with close proximity to charging facilities, and are now at risk of not having sufficient range to return to charge.
  • EV Done Charging: Get notified when it’s time to unplug or the EV is now ready to go. When there are more EVs than plugs, which EVs are done charging and their plug can be given to the next EV?


New privacy options in System Settings


Geotab has added a new Privacy Settings tab where users can choose to exclude information considered sensitive from email, web and text notifications for exception events.


New filter option added to the Zones page


Zones can now be filtered by Active status, as well as by type.

Engine faults

Improved message text on Engine Faults page


To eliminate confusion between telematics device firmware updates and ECM firmware updates, we've updated the message text on the Engine Faults page to: Telematics Device: Firmware Update Applied Successfully.

Improved message text for dismissed engine faults


Did you know that dismissing a fault does not clear it from the vehicle, it simply clears it from the application? To better explain this, we have improved and updated the message text so you know exactly what's happening before you proceed.

Diagnostic Trouble Codes (DTC) now available on the Engine Fault Page


For a better experience, the Engine Faults page has been improved to include more information with less downloading. DTCs and their descriptions are now displayed directly on the page. Proprietary faults also include DTCs, replacing the previous description, "unknown fault".

Engine diagnostics

New filter options for engine diagnostics


MyGeotab supports a wide range of engine diagnostics — and we've just added more! You can now filter diagnostics from “GMCCC”, “BRP” and “OBD With Source Address Information”.


Better labels for OBDSA in Engine Faults reports


For more clarity on Engine Fault reports, we've renamed "Obd sa" to "OBD with Source Address Information". Obd sa is easily mistaken for OBD South Africa, and we want to make sure our labels are as descriptive and reader-friendly as possible.


Save time by importing your favorite template when creating a new database


To minimize the time it takes to set up a new database, Resellers and Customers can now import the template of their choice when creating a new database. Using the Advanced Settings on the Registration page, simply choose your file to automatically apply settings to the new database.


Added language support for Thai


We’ve added another language to MyGeotab! The application is now available in Thai.

General improvements

Convenient reminder to synchronise time zones


If the time zone on your computer is different from the time zone in your User options, we've added a convenient message to remind you to adjust them, if needed

We have made the following general improvements:

  • Bug and security fixes, translation, improvements.
  • Added a Show password button in the Add User page.
  • When a vehicle is archived, MyGeotab will now automatically unassign any driver associated with the vehicle.
  • Zone Import files now have a limit of 10 MB. A 10 MB file includes approximately 250,000–300,000 rows.

Geotab SDK updates

General improvements


JSON serialization improvements have been made to increase the efficiency of API calls. This is especially noticeable on API calls with large response payload. For example, calling “GetFeed” of “StatusData” with full payload (50,000 results), the average end to end time decreased from 1800 ms to 800 ms.


TextMessage and TextMessageSearch


Added "Recipient”. This property is used to send a text message to a user.

Added searching by "IsDelivered", "IsRead", "UserSearch".

  • "IsDelivered", when set to true, returns all text messages that were delivered to the recipient/device.
  • "IsRead", when set to true, returns all text messages that were read by the recipient/device.
  • "UserSearch" searches TextMessages from a user, and users in the specified “CompanyGroups” or “DriverGroups”.

Added searching by "ContentTypes" and "IsDirectionToVehicle".

  • "ContentTypes” searches for TextMessages based on their MessageContentType.
  • "IsDirectionToVehicle", when set to true, will return all text messages that were sent to the device. If set to false, it will return all text messages that were not sent to the device.



"PerformanceReport" has been removed.




"ReportTimePerformance" and "ReportValuePerformance" have been removed.


Exception Messages


Some exception messages contained escaped Unicode characters. We have fixed these to exclude escaped characters. For example, the message "The method \u0022NotAMethod\u0022 could not be found. Verify the method name and ensure all method parameters are included", is now "The method 'NotAMethod' could not be found. Verify the method name and ensure all method parameters are included".


This fix applies to messages with the following properties:

  • "MissingMethodException"
  • “AmbiguousMatchException"
  • "MissingMemberException"
  • "JsonSerializationException".



Added the following properties:

  • "GmcccFault"
  • "BrpFault"



Added the following properties:

  • "ControllerGmcccFaultId"
  • "SourceGmcccId"
  • "SourceGmcccObsoleteId"
  • "ControllerBrpFaultId"
  • "SourceBrpId"
  • "SourceBrpObsoleteId"
  • "NoExceptionEventId"
  • "NoRuleId"



Added "AutoHos". This property is a toggle that represents automatic generation of DutyStatusLogs for a “GoDevice” and/or a “CustomVehicleDevice”.




Added "HoursLimit" and "DaysLimit". These properties show the maximum or minimum hours and/or days limit for duty status violations.


Deprecated "Reason" property. This will be removed in a future version. The data in the Reason property string is now provided as "DaysLimit" and "HoursLimit" for better programmatic access.



Added the following properties:

  • "LicenseNumber"
  • "EmployeeNumber"
  • "HosRuleSet"
  • "UserAuthenticationType"



Fixed sort order issue leading to possible missed records.




Added "Device" and "Driver". These properties add fuel transactions for a device or user, rather than a loose match by VIN, etc. If left null, the application will attempt to match the fuel transaction to a device and driver at time of an Add or a Set. If no match is found, the fuel transaction's "Device" and "Driver" properties defaults to NoDevice and UnknownDriver.




Added "AuthorityName", "AuthorityAddress", "Odometer", "LoadHeight", "LoadWidth" and "IsInspectedByDriver". These properties support Canadian DVIR inspections. AuthorityName and AuthorityAddress are automatically populated based on what the user's corresponding fields are at the time. Odometer currently only applies to the entered "Hubometer" value for Trailer DVIRs.




Added "IsValueLessThanPercent" and "IsValueMoreThanPercent". These properties are used to create a percentage threshold for speeding violations, rather than an exact speed value under/over the current posted road speed.


WebServerInvoker (Nuget only)


This method has been changed to use generics instead of passing type in, and returning an object, that needs  to be cast. For example, 'var version = (string)(await invoker.InvokeAsync("GetVersion", typeof(string)));' is now 'var version = await invoker.InvokeAsync<string>("GetVersion");'



Vik Sridhar, Sr. Product Manager; Jamil Wahid, Product Manager; Heather Holmes, Technical Writer; Inshaal Badar, Sr. Content Writer; Sarah Kerr, Sr. EV Product Manager


See also: What’s new in MyGeotab — Version 2101

If you liked this post, let us know!


Geotab's blog posts are intended to provide information and encourage discussion on topics of interest to the telematics community at large. Geotab is not providing technical, professional or legal advice through these blog posts. While every effort has been made to ensure the information in this blog post is timely and accurate, errors and omissions may occur, and the information presented here may become out-of-date with the passage of time.

Other posts you might like


Telstra 3G Shutdown Extension gives Fleet Managers more Time to Upgrade

LTE Reprieve an opportunity for fleet managers to upgrade

May 10, 2024

Image of someone using their phone when driving

How distracted driving cameras can help boost safety

Learn about the dangers of distracted driving, and how to avoid it.

November 6, 2023

Geotab Australia team

Reflections on the 2023 Brisbane Truck Show and the Power of Telematics in the Australian Industry

In today's rapidly evolving world, globally and locally, the transport sector is experiencing profound transformations driven by technological advancements and shifting industry landscapes.

June 15, 2023

Geotab partner day australia

Geotab Partner Day in Australia: Celebrating Innovation and Collaboration in Fleet Management

Geotab’s global network of partners is fundamental to how we work, and how we develop solutions for our customers. Earlier this month, we had a wonderful opportunity to meet with our partners to discuss how we can further our collaboration.

May 29, 2023