What’s new in MyGeotab — November 2025

What’s New in November

The following changes were announced in last month’s What’s Next section of the blog, and have since been fully released:

• Trips History (Beta) Improvements for non-GO Asset trackers (i.e. GO Anywhere)
• New All Available Reports page graduated from Beta

The following change was announced in last month’s What’s Next and will instead be released in December: 

• A brand new VIN Verification tool
• Enhanced Safety Rules for Harsh Driving

Rollout for the following changes from last month’s What’s Next have been delayed to early 2026:

• A simpler and safer workflow for co-drivers 

Improvements to your Video Experience: Camera Health insights (Beta) and new Exception icons

Video is a critical tool for managing fleet safety and driver behavior. This month, we rolled out two key updates to make your camera data more reliable and easier to access.

Proactively monitor your camera fleet with Camera Health

Camera Health is a new automated system that proactively monitors the operational status and reliability of your vehicle-installed cameras. It analyzes a camera's behavior in relation to vehicle trips to identify if a device is Healthy, Unstable (requires attention), or Not working.

This feature works by analyzing key metrics in the background:

• Uptime analysis: It validates the camera’s uptime during trips, and categorizes the device accordingly. 
• Fault code ingestion: It takes in recent diagnostic and fault codes from the camera and maps them to the overall health status.
• Video retrieval success: It looks at the success rate of recent video requests. If the success rate falls below a certain threshold, the camera's status will be updated.

When an issue is detected, Camera Health provides recommended actions, such as contacting support, resetting the camera, or checking the SD card, to help you resolve the problem. 

Why it matters

Instead of finding out about a recording failure when you need the footage most, you'll have actionable insights to address issues in advance. This builds trust in your video system and ensures your critical assets are always ready to capture what matters.

Availability

Camera Health has been in a Closed Beta since October 1, 2025, and we are excited to announce it has been available for Open Beta as of mid November. To enable this feature, navigate to the Account icon > Profile > Beta Features and toggle Camera health On.

Note: This feature currently works with all Order Now cameras, including GO Focus, GO Focus Plus, Lytx Surfsight, and Xirgo.

See which Exceptions have associated videos

What’s new?

To help streamline your review process, we're adding a video icon next to any exception that has an associated video.

This means that you will no longer need to click into every single exception event to see if video is available. This new icon allows you to instantly scan the page, identify which events have the richest video context, and prioritize your workflow more effectively.

Availability

This feature will be released to all users as of November 26, 2025.

Work Order Management Reference number updates

System now generates time based reference numbers with no duplication

We have updated the way the system generates reference numbers for work orders to improve organization and tracking.

Previously, reference numbers were generated sequentially (eg: 001, 002, 003, 004), with the ability to edit any number as you see fit. 

Reference numbers are now automatically generated based on the exact timestamp of creation. This improves upon the previous sequential method, preventing duplicates that occurred when numbers were manually changed.

Note: The system automatically validates uniqueness, while still allowing you to edit reference numbers manually if needed.

Availability 

This update is available immediately to all users globally.

CTC results data accessible through MyGeotab Public API

Customers can now access their CTC results via API

We introduced the ability to programmatically receive your latest test results (Pass, Fail, Not Ready, etc.) from the California Air Resources Board (CARB) via API, eliminating the need to log in to the MyGeotab interface. 

This update is critical for fleets on API-only plans. It allows you to centralize emissions compliance within your existing internal workflows and automate reporting to ensure you meet regulatory requirements efficiently.

Availability 

This API is available immediately to all customers and partners.

What’s Next in December

The new Exceptions page is graduating from Beta 

We are graduating the new redesigned Exceptions page in MyGeotab from Beta to the new default view. This new page offers a more streamlined and efficient way to explore and manage your fleet's events and  introduces three key improvements to your workflow:

• Significantly faster performance: We have optimized the page to reduce loading times, especially for users managing high volumes of exceptions.
• Redesigned interface: A refreshed look with intuitive navigation makes it easy to move between summarized views and specific event details.
• Time zone accuracy: All event timestamps now automatically appear in the corresponding device or driver's local time zone, eliminating confusion and improving data accuracy.

Why it matters 

These enhancements are designed to boost productivity and reduce risk by providing trustworthy, easy-to-access data.

• Faster management: Reduced loading times and smoother transitions allow fleet managers to review and act on exceptions in a fraction of the time.
• Enhanced clarity and consistency: Displaying timestamps in the local time zone helps boost accuracy and remove ambiguity when reviewing driver and device events across different regions.
• Streamlined experience: The new interface helps you zero in on the critical data points that matter most to your fleet's safety and productivity.

Availability 

The new Exceptions page will gradually graduate from Beta and become the default experience starting November 26, 2025.

Upcoming EV legacy pages and excel reports deprecation

Starting December 1, 2025 the BEV Range Capability and EV Battery Health pages and their corresponding excel reports will be retired. Battery health and range insights are now available in  the new EV Performance page. Specifically:

• Both pages will be removed from the Sustainability menu
• The corresponding built-in reports will be hidden on the All Available Reports setup page and moved to the Inactive Reports section

The new EV Performance page uses updated data models to provide Geotab’s most accurate estimates for your electric fleet.

Availability 

EV Performance is available now for all customers. Banners are currently displayed on the legacy pages to remind you of the upcoming transition on December 1, 2025.

What you need to do

Start using the new EV Performance page and its built-in reports. To access EV Performance, navigate to Sustainability > EV Performance Page. To set up reports, search for EV Performance on the All Available Reports page for downloads or set up email deliveries.

Improvements to Engine Hours calculation in MyGeotab

To ensure you are getting the most accurate engine hour data possible, we are implementing two significant changes to how we perform Engine Hours calculations: 

• Smarter calculation source: The system now primarily uses the Vehicle Active (VAS) diagnostic (diagnostic code: 2196) to determine engine hours. This method detects when an engine-tied accessory is on, providing a more precise reading than previous trip-based or ignition-based methods, especially for vehicles equipped with kill switches.
• No more offline estimation: We will no longer estimate engine hours when a vehicle is out of network coverage. This practice led to inaccurate increases, as the system could not verify if the engine was running. Instead, the system will now report the last known value and will only calculate new hours once the device is back online and provides its backdated data. This solution applies to all device types.

Why it matters 

These updates ensure that your preventative maintenance schedules are based on real-world asset usage rather than estimates or false positives from towing events.

• Intelligent accuracy: The system now automatically prioritizes the most accurate data source available for each device. If the preferred Vehicle Active Signal (VAS) isn't available, the system falls back to ignition data, ensuring you always get the best possible reading for every asset type.
• Cost savings: Accurate data helps reduce unnecessary service costs and prevents unexpected downtime caused by missed maintenance.
• Verified data: By removing offline estimations, you can trust that the hours displayed reflect actual engine operation, eliminating errors caused by vehicles simply being out of coverage.
• Improved stationary asset tracking: The new calculator is more effective at tracking engine hours for stationary equipment connected to Go or Go Rugged devices, including 2-wire and 3-wire installations.

What you need to do

Check your baseline

 If you have a new device or an asset that has never reported engine-related data, ensure you manually set an initial baseline value (such as the dashboard meter reading) in the system by navigating to the Asset page > Engine hours/run time. Without a baseline, calculations will start from zero. 

Historical data

If you notice discrepancies between MyGeotab data and your actual asset meters due to previous calculation methods, you can contact Support to request a reprocessing of your historical data (up to 6 months) using this new, more accurate logic.

Availability 

These updates are rolling out gradually to all customers starting November 26, 2025.