Metrics Measure Performance
While management can see the scores of all drivers and track their overall improvement, drivers get a hard copy of their report with only their individual performance. “We don’t call out the worst drivers in front of their peers,” Teemsma says. “We counsel them into better driving habits and give them measurements in order to work toward improvement.”
And the result has been improvements in each of these metrics. “All of these things translate into better gas mileage and less wear and tear on the vehicles,” he says, adding that the next step is to implement a system to reward drivers for their better performance. The system also measures miles driven, which turns up trip irregularities, but in general pushes the technicians to be more efficient. “We don’t see the inappropriate use of company vehicles like we used to,” Teemsma says, such as after-hours driving and extra-long lunch breaks.