Resolving Customer Disputes
Harmes explains that this peace of mind that comes with knowing vehicle locations and routes has made customer service and billing simpler as well. The company is able to easily resolve disputes from customers about what time the truck arrived for service or for jobs that were billed by the hour.
Tracking Honest Behaviour
ServiceMaster of the Valley also utilizes the
Geotab technology to monitor driver behavior
such as speeding. Harmes is able to point out
drivers who were driving significantly over the
speed limit and swiftly address safety concerns
with with real-time audible feedback and detailed reports. He also appreciates knowing where
his trucks are and that if a situation arose
where he needed to resolve a major customer
issue, the software would be there to help.