Service is such an important feature to A#1 Air since as a service-based company it’s what helps the company grow. “The system has greatly reduced the lag time in being able to update customers and keep them in the loop,” Mr. Kapson says. “Before, we would say, well, here’s a 3-hour window of when we’ll arrive, but now that window has greatly decreased.” If a customer calls for an update, he can pinpoint the exact location of the dispatched employee.
The Fleet Manager’s Sidekick
Now that A#1 Air has had the system for six months, Mr. Kapson says that the No. 1 benefit from the system has actually been on vehicle maintenance. When they have a vehicle breakdown, per service visit that could be anywhere from $500-$2,500 the company is missing out on. “We lose money every time that vehicle is not moving,” he says.
With Geotab, Mr. Kapson is able to track maintenance troubleshooting, get reminders on scheduled oil change intervals, and other important data for a good preventive maintenance regimen. “Maintenance costs have definitely reduced now that we’re monitoring our trucks,” he says, citing a few recent incidents where he received some check engine notifications and immediately got the truck into the shop. “If we had let those problems go out longer, it could have blown out the exhaust manifold,” he says, thereby resulting in longer vehicle downtime and a more expensive repair.
Other helpful features that A#1 Air has found include:
- Utilizing the driver scorecard so the company knows who are the “best and worst” drivers, and in what areas they need more training.
- Lowering fuel costs through better routing.
- Taking the proof of safe driving to A#1 Air’s auto insurance agency to lower premiums.
- Managing accidents and making it easier to follow up with the driver.