Uncovering Driver Behavior
Jacoby said that the system is also a good way to get staff to understand the responsibilities they have to be good and attentive drivers. Once he informed the 150-person staff of the new tracking system, management immediately saw improvements in idling times and speeding.
“I think people tend to drive as they would with their own cars, but with the system
in place it helps them realize that these are work vehicles,” — Mark Jacoby, Area Director
The agency has not been involved in any accidents or traffic violations since the implementations of telematics.
In some cases driver reports provide a way to defend drivers from complaints. For example, Jacoby received a call about an alleged accident involving one of his drivers. The driver insisted he wasn’t in an accident, and there had been no damage on the vehicle.
Digging a little deeper, Jacoby pulled up the report from that specific day and found that there was no accelerated speeding or braking. The proof from the report left the angry motorist to drop the complaint. “We were able to point to the entire trip and realized that it wasn’t an issue,” Jacoby said.
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