person using computer with citizen insights feature

New Banner Feature Unlocked in Citizen Insights

Published on November 1, 2023 in Public Sector by Marsilino Bilatos |  1 minute read

Keep your community in the loop with real-time updates, emergency notices and project progress news using the new Banner feature in Citizen Insights.

Communication is key when it comes to building trust and accountability with the citizens of your community. The Citizen Insights platform was created with this in mind, allowing users to share updates on road activities and services being performed by Public Works crews.


These updates could be shared via social media but after recent changes to the Twitter/X API policy, Citizen Insights customers will now use a new Banner feature instead to communicate directly with their constituents.


Publish your custom messages directly to your website to communicate important changes or updates that affect safe travel across your community roadways. For example, you could share a warning for no street parking during snow removal activity using the new Banner feature inside Citizen Insights.


No street parking, snow removal in progress error


Below we’ll walk through how to set up and edit your banner so you can share your custom messages with your community.

How to set up the Banner feature

From your MyGeotab dashboard, follow these steps to set up the new Banner feature:


Step 1: Expand from the ‘Map’ dropdown and select Citizen Insights Admin


MyGeotab navigation menu with cursor hovering over Citizen Insights Admin


Step 2: When the Citizen Insights Activity Manager opens, click on the Banner Settings option


Citizen Admin Activity manager menu with cursor hovering over banner settings


Step 3: To create your custom message, click “Create new banner”


Banner settings


Step 4: Complete the banner settings template by filling in your custom message content and choosing from four different coloured templates.


Banner Settings edit screen



Note: For time-sensitive updates, you can choose to schedule the posting and removal of a banner by selecting the “Do not post before” and “Expires after” options.


publishing time and date options\


Step 5: Once you’re happy with the message content and have set any scheduling requirements for the banner, click Submit to push live.


cursor hover over submit button

How to edit an existing banner

If you need to make changes to the information shared on your banner, you can easily update the banner following these steps:


Step 1: From the Citizen Insights Activity Manager, click the “Banner Settings” option.

Citizen Admin Activity manager menu with cursor hovering over banner settings


Step 2: For each banner that requires editing, click on the associated pencil icon.

Cursor hovering over the edit button in banner settings

Step 3: Make your necessary changes to the banner and click on “Submit” to publish the updated message.


Banner Settings edit screen with cursor hovering over submit


Get your message across quickly and clearly using the new Banner feature inside Citizen Insights. Keep communication lines open and share relevant information with your constituents for safe and efficient travel across your community.


For more information on Citizen Insights, visit: 

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Geotab's blog posts are intended to provide information and encourage discussion on topics of interest to the telematics community at large. Geotab is not providing technical, professional or legal advice through these blog posts. While every effort has been made to ensure the information in this blog post is timely and accurate, errors and omissions may occur, and the information presented here may become out-of-date with the passage of time.

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