Other dispatch responsibilities have been eased as well. If a new call comes in for a pick-up, for example, the
dispatcher/“Operations” is able to send the nearest truck to the job and re-route others as needed. “We get same-day
bookings from locations all over the city, so if we know that a job could be more suited for a truck that’s in a closer geographic
zone, Geotab helps us locate the truck, and we can dispatch the team that is closer to the job,” Mack says.
Also, the Geotab system helps ease any overnight worries of vehicle theft while the trucks are left sitting at their parking spots.
“Any business that wants to provide great customer service, be on time, dispatch effectively, ensure employee accountability and
vehicle accountability would greatly benefit from having telematics in their vehicles,” Mack says. 1-800-GOT-JUNK? Toronto has
even seen better results in the Ministry of Transportation’s Commercial Vehicle Operator’s Registration system, which tracks the
on-road safety of commercial fleets. Poor performance can result in a business losing its privilege to operate commercial motor