The MyGeotab Engine Faults Summary Report
helps fleet managers to prioritise repairs, by providing a quick view of the total number of faults triggered for each vehicle in the fleet. A second, more detailed report is also available, which offers a fault description, such as ‘General vehicle warning light,’ plus the date and time the fault was triggered, the source, controller, and diagnostic code.
“Our fleet is now better maintained, as we’re able to provide mechanics with a full fault report when the vehicle goes to be serviced or be repaired,” observed Johnson.
“In the original report, when we first started using Geotab, we had 20-plus vehicles on our faults list. Today, we only have six with a few minor faults.”
Anti-Idling Reporting Cuts Fuel Use
Anti-idling reports have helped Synergy Courier Services Ltd to improve not only its fuel usage and uptime, but also its carbon footprint.
MyGeotab allows users to create rules or limits for specific driving activities such as idling, then monitor when, where, for how long, and how often drivers break those rules. Exception reporting is a powerful tool for making positive changes in fleet operations.
Further insight can be gained from the free custom reports available on the Geotab Marketplace: Last 3 Months, Idling Trends, and the Weekly Idle Cost Trend Report.
“Anti-idling reports have helped Synergy Courier Services Ltd to improve not only its fuel usage and uptime, but also its carbon footprint.”
Unexpected Benefits — Stolen Vehicle Recovery
Telematics solutions often deliver unexpected benefits that users hadn’t even considered, and this was certainly the case with Synergy Courier Services Ltd and Geotab GO.
Prior to using Geotab, Synergy Courier Services Ltd had three vehicles stolen in just a 24-month period. They were never recovered. Shortly after installing Geotab’s solution, two of the company’s vehicles were stolen. Both vehicles were recovered within half an hour, using the Geotab GO device. Ironically, several other devices installed on the vehicles were removed by the thieves, but the Geotab GO device went unnoticed.
“Using these tracking devices really helps, as the thieves still haven’t worked out where we’re putting them,” said Johnson.
Greater Fleet Insights Delivers Increased Customer Satisfaction
Above all, the most important benefit of the Geotab fleet management platform for Synergy Courier Services Ltd, is improved customer service.
“We can see where our vehicles are and instantly know where the driver is,” concluded Johnson. “We can give accurate arrival times to our customers, because we know where the vehicle is. Communication between Synergy and our customers has greatly improved, thanks to our ability to give them accurate time frames.”
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