Skip to main content

Richelieu semi truck on a dark blue background

Richelieu: Improving customer service

Published on August 18, 2015

Richelieu semi truck on a dark blue background

The challenge: Improving  customer service

Benoit Chenier, the fleet manager of Richelieu Hardware in Ottawa, Ontario says that installing Geotab telematics has increased his company’s customer service — which, for Richelieu Hardware, is what it’s all about.

With two trucks in his fleet, one five-ton and one 18-wheeler, and two drivers, Chenier explains the company was experiencing a number of issues with deliveries. Customers were often asking when they could expect their deliveries, which was exacerbated by drivers getting lost without a GPS system, and not being able to track his drivers and see stop times for the vehicles. Finding solutions to these concerns is what brought the company to Geotab.

The solution

How telematics has helped

Installing telematics was the way Richelieu Hardware could achieve the level of customer service it wanted to provide. After four years with the system, Chenier says his customers are more satisfied with prompt deliveries. Not only is he able to track drivers at all times, but with improved stop-time information, he is also able to increase the company’s number of deliveries.

Chenier also says that if he ever has drivers filling in for employees on vacation, the built-in GPS makes it easy for them to navigate an unfamiliar route. Additionally, with the ability to direct drivers to the right place the first time, the company has saved on fuel and maintenance costs for the trucks.

The results

Geotab also benefited Richelieu in unexpected ways, Chenier points out. Certain features such as the International Fuel Tax Agreement (IFTA) calculation, speed warnings and customer zoning were additional bonuses that he wasn’t anticipating, but have helped the company interact with clients better. By creating zones for each customer, Richelieu is able to quicken its response time from one place to another. Vehicle speed warnings also make drivers more aware of their driving — and customers appreciate that awareness.

“Not only are we able to track drivers at all times, but with improved stop-time information, we also are able to increase our amount of deliveries.” — Benoit Chenier, Fleet Manager

Chenier explains how simple it has been working with Geotab. With a smooth installation process and a local company who handles troubleshooting, he says problems are handled within a day or two, making issues easy to solve.

 

 

As for driver usage of the devices, Chenier says that the only difference for them is that now they have GPS fleet management to help guide them. And being able to communicate through the devices is extremely helpful as well. He notes that Geotab gets the job done, provides peace of mind and overall savings that will benefit the company.

 

Download case study

From the fleet manager

“ If you have ANY NUMBER of vehicles on the road, then I would highly recommend Geotab.” 

— Benoit Chenier, Fleet Manager

Client profile

Red and gray Richelieu logo

Client name:

Richelieu Hardware

Industry:

Hardware distribution

Types of vehicles:

Five-ton and 18-wheeler

Fleet size:

2

Fleet focus:

Fleet OptimizationProductivityCompliance

Other stories

image of a truck during sunset

Nussbaum: Using data-driven fleet strategies for $300,000 in insurance savings

Learn how Nussbaum Trucking was able to boost their fleet safety and save $300,000 in insurance costs using Geotab telematics

February 7, 2024

blue semi-truck

K&B Transportation: Improving uptime and driver communication with an integrated solution

K&B Transportation is a family-owned trucking company based in Sioux City, Iowa and, over the past 35 years, they have grown their fleet to approximately 675 trucks.

October 16, 2023

Shaziman transport trucks lined up with a shaziman logo at the top

Shaziman Transport improves performance, saves money and reduces environmental footprint with data

When it was founded, Shaziman Transport launched with just four prime movers in 2002. Today, the company is the largest bulk petroleum transporter in Malaysia and Southeast Asia with a fleet of 300 prime movers and tankers.

February 17, 2023

top of police car with lights in the frame

Belleville Police Service: Cutting-edge tech for departmental accountability

Serving their southeastern Ontario city of just under 100 square miles, the Belleville (Ontario) Police Service’s team partners with the community to protect the public. The Belleville Police Service has established itself as an international leader in the adoption of policing technology.

August 22, 2022

Ready to optimize your fleet?

Let us show you how simple it is to use our web-based software and fleet tracking devices to manage your fleet.
View last rendered: 05/23/2024 01:27:51