Today, many people store a significant amount of important and valuable information on their computer, such as financial documents, childhood/family photos and movies, personal music collections, and more. This wealth of data should be – but is not usually – backed up and preserved in the event of unforeseen data loss, theft, or other unplanned events. Each day there are millions of data records passing through Geotab’s servers, such as GPS and engine data. This data is backed up on a regular basis and in several different ways. This article will provide an in-depth explanation of how frequently our Geotab data is backed up and how long the information is retained for.
In-use databases (with regular customer logins, active Geotab devices, etc.) are backed up nightly. In addition, the previous two days of backups are also stored on a server in a separate physical location. In the unlikely event of the loss of a server, the previous nightly backups can be brought online.
In an effort to conserve space and provide high server availability, databases that are not in use, such as inactive devices and empty databases, are permanently removed from MyGeotab servers after a period of 60 days.
Similar to the removal of empty, inactive databases in order to save space, Geotab customer data older than one year will be regularly purged from the database. This purge, along with database deletion, is done without prior notice to customers.
Customers wishing to keep their data for longer than the guaranteed one year period are free to and encouraged to use our built-in migration tools for archiving their data.
The current Export Database function in MyGeotab can be found by browsing to Administration, System, Export Database. It is here that you can control how much data is exported. Keep in mind that the database is suspended while it is being exported. Upon completion of an export, an email will be sent requesting the export with an attached .zip file containing the exported data.
In summary, Geotab is committed to taking care of your telematics data and providing outstanding uptime and data availability.
For more information on Geotab’s backup and data retention policies, please read our standard service-level agreement (SLA). For more information on MyGeotab database Export/Migration tools, please contact your Authorized Geotab Reseller, or post your questions in the comment box below.
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