Dealing with change can be difficult in any type or size of business. In fact, with rapid evolving technology and drastic shifts in company cultures, “change management” is even popping up as a focus in business management degrees. If you are hesitant to roll out telematics technology to your company, don’t be. The process doesn’t have to be difficult.
In this article, we review four common roll out challenges and provide tips on how to deal with them.
There are several steps that should be taken into consideration when planning a telematics project, whether the project is large or small. In some cases, the project management component is overlooked and can have a negative impact on the outcome, or on your overall experience as a first-time telematics adopter.
A project manager can help keep track of progress and ensure milestones are met. Although Geotab telematics devices are simple to install, it’s important for the reseller to follow up regularly to help fleets with next steps.
Here’s a glimpse at what the process should look like to help overcome any challenges when implementing a telematics program. Telematics resellers play a critical role in each step.
The Telematics Roll Out Process:
The SOW should contain:
Communication is key, so it’s crucial to have regular meetings with the stakeholders like executives and fleet managers during the project and a few weeks after implementation.
Sometimes too much information has more of a negative impact than sharing just the pertinent details. Having access to all the data is great, but not knowing what to do with that data makes for an unsuccessful venture. This goes for everyone involved in the telematics project — from the level of an executive, manager, or even a driver.
If you or your team are at any point overwhelmed with information you’re receiving from your telematics partner, speak up. You’re more likely to forget or quickly lose interest because it sounds more complicated than it really is. Resellers and providers should be conscious of sharing their knowledge to help fleets achieve their goals.
Whether it’s improving safety, lowering operating costs or reducing fuel use, it’s okay to tell your telematics partner if they need to slow down.
Here are a few ways to help avoid information overload:
Many customers want to see immediate improvement in cost savings once the telematics project starts. However, having broad goals makes it difficult to determine what the actual focus should be on. For example, a company says they want to improve driver safety. But how exactly will this happen? What steps need to be taken to improve in this area and show a return on investment?
Here are steps to take to ensure your goals are measurable so you can make incremental changes. Start by breaking down the goal:
It’s also important to use the telematics device and software to its full potential. This will help meet and identify the return on investment (ROI) that should be established within your goals. With telematics, the ROI should come automatically when you set and work toward specific goals.
We always hear the saying “big brother is watching,” because in many cases employees are not keen on telematics. That’s because they have a misunderstanding of why management is installing the devices.
Many drivers assume the devices are being added to their work vehicles so that management can track their every move. When this misconception isn’t dealt with early on, employees become uneasy. This in turn can start to have a negative impact on the morale within the company. It can also make it more difficult to reach a return on investment, especially when your goals are related to driving behavior.
Recommended: Debunking the Top 10 Vehicle Tracking Myths
Change isn’t easy for many, so it’s important to be prepared for employee pushback. Here are some tips when it comes to implementing telematics with your employees:
Your company may face other challenges, internal or external, but these tips can help you overcome a few common challenges for a successful fleet rollout.
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